We talk about joint quality management. That does not only concern the department responsible for that particular task but all levels of the company, i.e. several departments jointly. When a new customer project is being started or when an existing project is worked on, technical departments join in to discuss the project.
Inquiries, feasibility studies, new orders, questions on how to meet customer's requirements, complaints, … all these topics are discussed during project discussions with those responsible. Sales people, quality control staff, designers, cost calculators, tool makers, process technicians – all these specialist join together, are integrated into the project and work on it together. It is this project-oriented approach that makes it possible for us to give the customer reliable information.