INTEGRATED ACCESSIBILITY STANDARDS STATEMENT

Starlim North America fully supports the inclusion of persons with disabilities in all of its operations. In accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Regulation 191/11 and the Ontario Human Rights Code, Starlim North America strives to conduct its business in a way that is accessible, inclusive and responsive to the needs of persons with disabilities.

Commitment Statement

Starlim North America is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner by preventing and removing barriers for persons with disabilities in accordance with the Integrated Accessibility Standard Regulation (IASR). Starlim North America’s goal is to foster an inclusive organizational culture that is guided by the principles and requirements of the AODA, the IASR and the Code.

Training

We are committed to training staff in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that are related to persons with disabilities. We will train our employees on accessibility as it relates to their specific roles.

Training received will be appropriate to the duties of the employees and shall be implemented as soon as practicable and all new employees will receive this training during their Employee Orientation.

Information and Communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services.

Employment

We will notify employees, potential hires and the public that accommodations can be made, upon request, during recruitment and hiring.

Individual Accommodation Plans

We will notify staff that support is available for those with disabilities. Starlim North America will put in place a process to develop individual accommodation plans for employees upon request.

Return to Work Process

Starlim North America will develop and have in place a return to work process for its employees who have been absent from work due to a disability and require disability related accommodations in order to return to work. The return to work process will be documented and will outline the steps Starlim will take to facilitate the return to work of employees who were absent because their disability required them to be away from work.

Workplace Emergency Response Information

Starlim North America will ensure that employees with disabilities are provided with individualized workplace emergency response information, if the disability is such that the accommodation is necessary and Starlim is aware of the need for accommodation.

In addition, if an employee who receives individualized workplace emergency response information requires assistance, Starlim shall, with the employee’s consent, provide the emergency response information to the person designated by Starlim to provide assistance to the employee. Starlim will provide this information as soon as reasonably practical after the Company becomes aware of the need for accommodation.

Customer Service

Starlim North America is committed to providing accessible customer service to people with disabilities. This means we will provide goods and services to people with disabilities with the same high quality and timeliness as others. Please refer to our Accessible Customer Service Policy, for further details.

ACCESSIBLE CUSTOMER SERVICE POLICY

This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.

All goods and services provided by Starlim North America shall respect and follow the principles of dignity, independence, integration and equal opportunity.

Starlim North America recognizes the importance of:

• Integrating the provision of goods, services or facilities to persons with disabilities with the provision of goods, services or facilities to others, unless an alternative measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from the goods, services or facilities.
• Giving persons with disabilities an opportunity equal to that given to others to obtain, use and benefit from the goods, services or facilities.
• Communicating with a person with a disability in a manner that takes into account the person’s disability.

In accordance with the Accessibility Standards for Customer Service, Ontario Regulation 429/07, Starlim North America has developed an Accessible Customer Service Program addressing the following:

1. The Provision of Goods and Services to Persons with Disabilities;
2. The Use of Assistive Devices;
3. The Use of Guide Dogs, Service Animals and Service Dogs;
4. The Use of Support Persons;
5. Notice of Service Disruptions;
6. Customer Feedback;
7. Training;
8. Notice of Availability and Format of Required Documents.

For more information, a copy of our Accessible Customer Service Program, or a copy of our feedback form please contact our Human Resources Department.